Privacy Policy
1. Introduction
1.1 At Evaan Vacation, we are committed to protecting your privacy and ensuring the security of your personal data. We collect certain identification documents and personal details, particularly when providing travel services or assisting with visa applications. These documents are necessary to initiate, process, and successfully complete visa and travel-related services.
1.2 This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website or use our services, in accordance with the Information Technology Act, 2000, rules framed thereunder, and other applicable Indian laws.
2. Information We Collect
2.1 Personal Information – When you visit or register on our website, we may collect information including your name, contact details, address, passport and visa information, payment information, and travel preferences. This information helps us provide seamless booking services and personalized experiences.
2.2 Cookies and Trackers – We use cookies and tracking technologies to enhance your website experience and provide personalized content. You can manage your preferences by choosing to accept or reject cookies through our website interface.
2.3 Sensitive Personal Data – Any sensitive information, such as government-issued IDs, is collected only when required for visa, travel, or payment processing, with your explicit consent.
3. How We Use Information
3.1 Identification and Verification – Your information helps us verify your identity and maintain secure services.
3.2 Booking and Customer Service – Personal data is used to process bookings, provide customer support, and deliver services efficiently.
3.3 Marketing and Promotions – With your consent, we may send information about discounts, offers, and seasonal promotions. You can opt out at any time.
3.4 Legal Compliance – Your data may be used to comply with applicable laws, government requests, or regulatory requirements.
4. Data Sharing
4.1 Third-Party Service Providers – We may share your information with hotels, resorts, homestays, transport providers, or payment gateways to fulfill your booking requirements.
4.2 Data Security Compliance – All third-party partners are required to maintain adequate privacy and security standards. However,Evaan Vacation cannot be held liable for breaches or misuse of data occurring at third-party platforms.
4.3 Legal Requirements – Your data may be shared if required by law, court orders, or government authorities.
5. Data Retention
5.1 We retain your personal data only as long as necessary to provide services, comply with legal obligations, or resolve disputes.
5.2 Data no longer required is securely deleted or anonymized in accordance with applicable laws.
6. Data Security
6.1 We implement industry-standard security protocols, encryption, and SSL certificates to protect your data.
6.2 No online system is completely secure. Redwood Hotels and Resorts cannot guarantee absolute security against cyber threats.
6.3 Third-Party Responsibility – Our partners are expected to maintain proper security measures; we are not liable for breaches caused by them.
7. User Rights and Consent
7.1 By using our services, you consent to the collection and processing of your personal data as described herein.
7.2 You have the right to access, correct, or request deletion of your data by contacting our privacy officer at [insert email/contact].
7.3 You may also withdraw consent for marketing communications at any time.
8. Children’s Data
8.1 Our services are not directed to children below 18 years. We do not knowingly collect personal data of children. If we become aware of such data, it will be immediately deleted.
9. Grievance Redressal
9.1 Any complaints or concerns regarding data privacy can be directed to our Grievance Officer at:
Email: [insert email]
Address: [insert office address]
9.2 We will respond to your grievance within 30 days, as per Indian IT rules.
10. Changes to the Privacy Policy
10.1 This Privacy Policy may be updated periodically to comply with legal requirements, operational changes, or technology updates.
10.2 Major changes will be communicated through our website or other official channels. Continued use of our services implies acceptance of the revised policy.
11. Governing Law
11.1 This Privacy Policy is governed by the Information Technology Act, 2000, rules framed thereunder, and other applicable laws of India.
11.2 Any disputes will be subject to the exclusive jurisdiction of courts in India.
